Pre-Service Checklist

Before your experienced Morrison technician arrives at your home to service your heating or cooling system.  Please take a moment to make sure you're prepared for the appointment. That way, your technician has all of the information he or she needs before starting to work on your system.

Here are a few things to do in preparation for your service appointment:

  • Know where all of the units in your heating and cooling system are located.
  • Perform basic troubleshooting tactics.  Check your air filter. A dirty air filter is a common cause of problems. Be ready to explain clearly what symptoms or problems you've had.  Know how long ago your problem began.
  • Make sure the system is accessible. If there is something blocking access to your equipment, please remove it.
  • If your system's equipment is in an attic or crawl space, please make it easily accessible.
  • Lock pets in a separate room so they don't get in the way or get hurt.
  • When possible, make sure there's an adult (18 or over) home to legally allow entry to your home.
  • Be prepared to answer the phone. Morrison Incorporated will call to confirm the appointment before dispatching to your home.
  • If you rent your home, make sure you have your landlord's permission to have your system serviced.
  • If your heat pump or evaporator coil is frozen, shut it off your system before the technician arrives so it's thawed for service.
  • Make available any information on recent prior services performed on your system.
  • Be prepared to make a payment to the technician when service is complete.
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