Basic Troubleshooting Guide

Simple things to try before calling Morrison Incorporated

If you have any trouble with your Bryant products or system, remember you can always call Morrison Incorporated for help and service. But here are a few simple things to try before calling a technician to your home for a service visit.

Air Conditioning Equipment Checklist

  1. Check to make sure that your thermostat is set in the "cool" position.
  2. Ensure that your outdoor air conditioning (condensing unit) is running.
    • Check the circuit breakers in the circuit breaker box (or electrical panel), Make sure they are all in the "ON" position.
    • Check the outdoor unit "disconnect switch" to make sure it is in the "ON" position. The disconnect switch is located near the outdoor unit. (Normally a grey 8" wide x 16" high x 4" deep box mounted to the wall).
  3. Ensure that the blower motor in your furnace is running. (If the thermostat is in the "cool" position, the furnace blower should be running.)
    • If not, check to make sure the on / off switch at the furnace is in the "ON" position.
  4. Be sure that you have changed your filter in the furnace recently.
    • An extremely blocked filter can cause your outdoor air conditioner unit to shut down due to lack of proper airflow.
  5. Check all return air grilles to make sure they are not blocked by furniture.
    • Furniture should be moved away from return air grilles at least four inches for adequate air supply.

Gas Furnace Equipment

  1. Check to make sure that your thermostat is set in the "heat" position.
  2. Make sure that the temperature setting on the thermostat is set above (or higher than) the indoor temperature showing on the thermostat.
  3. Ensure that there is power to the furnace.
    • Try turning the fan to 'ON' using the fan switch on the thermostat to test for power to furnace.
  4. Check the circuit breakers at the electrical panel.
  5. Check the SSU switch (it looks like a light switch on a gray box located at the furnace) to be sure it is in the 'ON' position.
  6. Has the furnace filter been replaced recently?
    • All 1-inch thick furnace filters should be replaced monthly.
    • Wider 2-inch thick, and other high-capacity pleated filters can most likely be changed every other month or just 6 times per year.
  7. If the system is running but you have not changed your filter, the filter needs to be replaced.
  8. Check all return air grilles to make sure they are not blocked by furniture.
    • Check all supply air registers to make sure they are open and blowing air. (The return air grilles are normally located on your walls and are wide and flat).

If these basic checklists do not solve your problem, contact Morrison Incorporated for service. Be sure to have your model number ready.

Ken's Corner

 

 

We can say goodbye to a mild winter and look forward to spring on our doorstep. Though there is still time for an unlikely Easter snow, winter seems to be departing rapidly.

With spring comes the flowering of plants and trees and all of that material becoming air borne.  For us it means it is time to schedule planned maintenance for all of our customers to clean their air conditioners and heat pumps so they will work the most efficiently for what I think will be a hot moist summer.  If you are a member of our extended service agreement plan we will be calling you to arrange a time for a tune up visit.  The plan for a tune up visit averages 30% less than our service price and includes reduced filter prices and special overtime rates. For more details or to join the plan call us and we will take care of everything for you.  Also ask about our complete line of IAQ (Indoor Air Quality) products which can help keep your seasonal allergies at bay.

We are a Bryant Factory authorized dealer and we continue to receive the latest energy saving and home comfort technology from Bryant. Over 60% of annual home energy consumption goes to heating, cooling, and domestic hot water.  Bryant is always advancing their technology to reduce those costs and this year is introducing several high efficiency gas furnace and air conditioner models along with their new Evolution Extreme Heat Pump which weighs in at a 20.5 SEER rating!

Another major line we carry is Mitsubishi. Their ductless split air conditioning and heat pump systems are becoming more popular as comfort solutions for difficult locations in existing homes, or in some cases as whole house comfort systems, without the cost of installing ductwork.  With Mitsubishi, you can custom tailor heating and cooling needs to each specific area of your home which helps to provide maximum energy savings. In addition to our residential offerings we also provide a complete line of commercial systems to handle any size project.

Other news around the shop includes the continued expansion of our energy saving services.  If you are a residential home owner our certified building analyst can come out and perform a complete energy audit checking for everything from insulation levels and air leakage to duct tightness and infrared thermography to "look" behind the walls and save you money by giving your house a complete physical. If you are planning to build a new home we can review your plan for energy conscious design and help make recommendations that may save you energy dollars over the life of your home.

We are also partnered with the major utility companies in the area and can help to guide you into the rebates they are offering.  Some of these rebates are for new home construction and can help reduce the initial cost for you and your builder of building up to energy saving standards.

Spring is a time for renewal and growth and we hope we can help you renew and grow your savings with all of the services we can offer to help you get the most from your energy dollar.  Call us and we will do “whatever it takes” to provide you with affordable comfort.

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